We have scheduled a ************ from our retail store for 7/6 so your tracking number 772647881811 will update as soon as Fed Ex picks it up. We apologize for all of the frustrations that you faced regarding this. As a one time courtesy this will be covered under warranty that is now expired. We have created order 30-147294 for the rear wheel. We are still out of stock on the rear wheel for your Rad City5Plus, but we have located a new wheel in our retail service department. We value your time and understand the frustration that *** have resulted from this, and we extend our sincerest apologies. Thank you so much for taking the time to write in to the Better Business Bureau, and for being a part of our Rad Power Bikes community! We sincerely apologize for the delays in getting through to our support team and for not having the inventory needed for your replacement wheel/motor. To add insult to injury they just sent an email stating that "Hello, Its been over 3 days since weve heard from you, so your request, ************, will now be considered solved" ![]() I cannot afford to buy another ebike as it took me quit awhile to save up for this one. They not only stole from me by selling a defective product but also time spent enjoying summer days riding. If they can't do that, then send a new bike or financial compensation, so I can buy another bike. Failing that send me a motor asap and I'll pay the $700. Ideally I would like them to warranty the motor and send it asap. What I get is "check back in a couple of weeks", meanwhile summer is passing by. I've been going back and forth with them for a month now and can't even order a motor as they're out of stock. They will not answer the phone and emails take approximately a week before you hear back. I didn't ride it until the weather got nicer and then rode for about 4 and a 1/2 months and put **** km on it went to go ride end of May 2023 and had 3 rides before the hub motor quit, and of course over the 1yr warranty. I bought a rad city 5 plus in February of 2022 for $2500. Due to a high volume of inquiries, please allow our team 3 business days between responses. There are also a number of self-service resources available our Help Center! If you need to reach out again concerning this request, please refer the specialist you make contact with to ticket #*******. Our team can be reached by replying to this email, which will reopen your help request, or by sending an email to **********************************. If you need a firmer date of remittance, we recommend contacting your financial institution for further details. ![]() Please allow 3-5 business days for this transaction to be reflected in your account balance. Thank you so much for sending over an itemized receipt for this expense! ![]() This is a reimbursement for the charges related to your RadWagon 4 repair performed by ************** eBikes. This message is to confirm a refund in the amount of $62.50 has been processed to the payment method we have on file, on today's date: 07/17/23.
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